Information Security, Privacy and Usage Policy

All information provided by any General or Creative User or collected by Basita.live in connection with the Services is governed by Basita.live Information Security, Privacy and Usage Policy, which is hereby incorporated into the T&C and as mentioned below:

1. Security

- Basita.live ensures that all information collected will be safely and securely stored.

- Basita.live protects your personal information by:

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorised computer access
  • Securely destroying your personal information when it is no longer needed for any legal or business purpose
  • Basita.live uses Digital Rights Management (DRM) and watermarking technologies to protect its content.
  • Basita.live uses 256-bit SSL (secure sockets layer) encryption technology when processing your financial details. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
  • Basita.live accepts payments online using Visa and MasterCard credit/debit card in all (currencies)
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • All credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties.

- If you believe that your privacy has been breached by Basita.live, please contact us at our e-mail address.

- Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your password with anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and any consequences this may cause. If you lose control of your password, you may lose substantial control over your personal information and other information submitted to Basita.live. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. We would like to remind you to log off of your account and close the browser if you are using a shared computer.

2. Privacy and Usage:

Basita.live only collects, records, holds, stores, discloses, transfers and uses any information as outlined below:

2.1. General:

- We will only collect information where it is necessary for us to do so.

- We will only collect information if it is relevant to our services to you and when you create an account as Creative User or as a General User on Basita.live.

- Your information will only be kept as long as we are either required to by law (in certain countries), or as is relevant for the purposes for which it was collected.

- The account information we collect from you will be used for some or all of the following purposes

  • To facilitate your use of the Services and/or access to Basita.live platforms;
  • To process purchase orders you submit through Basita.live platforms;
  • To deliver the tickets you have purchased through Basita.live platforms;
  • To update you on any changes that may occur in the events you have purchased a ticket for and for customer support purposes;
  • Further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Website; improve the layout and/or content of the pages of the Website and customise them for users; identify visitors on the Website; carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, provided you have indicated that you have not objected to being contacted for these purposes;
  • When you register an account with Basita.live, we will also use your contact information to send you marketing and/or promotional materials about events or services we offer. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material.
  • We may use your contact information to send newsletters related to events we host on our platform.
  • In exceptional circumstances Basita.live may be required to disclose personal information, only when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfillment of legal and regulatory requirements and requests.
  • Basita.live may share your personal information with third parties and its affiliates for the above mentioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing events we host, and fulfilling any legal or regulatory requirements and requests as deemed necessary by Basita.live. In sharing your personal information with them, we endeavor to ensure that the third parties and our affiliates keep your personal information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the abovementioned purposes.
  • In disclosing or transferring your personal information to third parties and our affiliates located overseas, Basita.live take steps to ensure that the receiving jurisdiction has in place a standard of protection accorded to personal information that is comparable to the protection under or up to the standard of the laws on data privacy.
  • Basita.live is not engaged in any business of selling customers’ personal information to third parties.

- If you are logged-out from your account or do not have an account on Basita.live you can visit our website and browse it without having to provide any information, and you will remain anonym to us.

- You must only submit to us, our authorised agent or the Website, information which is accurate and not misleading and you must keep it up to date and inform us of any changes when they occur.

- We reserve the right to request for documentation to verify the information provided by you.

- You may access and update your account information at any time.

- If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

- If you sign up for Basita.live using your social media account or link your Basita.live account to your social media account or use certain other Basita.live social media features, we may access information about you which you have voluntarily provided under your social media provider in accordance with the provider's policies and we will manage your account data which we have collected in accordance with Basita.live privacy policy.

- You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address.

- If you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be able to continue providing our services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event.

2.2. Collection of Computer Data:

Basita.live may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use the Services and/or access the Website.

When you visit Basita.live, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer's IP address
  • Browser type
  • Browser type
  • The time spent on those pages, items and information searched for on the Website, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our Platforms and the services we provide.

2.3. Changes to the Information Security, Privacy and Usage Policy:

Basita.live shall regularly review the Information Security, Privacy and Usage Policy to improve it. We reserve the right to modify and change the Policy at any time. Any changes to this policy will be published on the Website.

2.4. Basita.live Right:

You acknowledge and agree that Basita.live has the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if Basita.live has reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, as a result of a request of any nature by such parties.